Common Questions

Can I ship to multiple addresses?

You will need to create a new order if you would like to ship to more than one address.

What shipping method do you use?

The majority of our packages are shipped by USPS. However some packages may be delivered by an alternative carrier. For more information, please contact us at 330.722.5477.

Do I have to sign for delivery?

You will not have to sign for delivery.

What do I do if I have special delivery instructions?

Unfortunately USPS does not accept special delivery instructions for orders placed through H&H Science at this time.

Who do I contact if I am having technical difficulties with the website?

If you are having difficulty placing an order online, or experiencing other problems with the website, call us at 330.722.5477 or email

Does H&H Science offer product samples?

We currently don't offer product samples at this time. However, we do offer tester products at our retail locations. To find a location nearest you, click HERE.

Press Inquiries

Members of the media can contact our Marketing department at


Learn more about working for H&H Science.

H&H Science have a newsletter? How do I sign up?

H&H Science sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful skin, hair and makeup care advice. To sign up, visit our email sign up link at the top of the page.


Does H&H Science have gift certificates?

Yes! H&H Science gift certificates are available for purchase at any main H&H Science location in-store, phone and online. To purchase online, click our Gift Certificates Link at the bottom of the page. Gift Certificates may be redeemed at H&H Science retail stores only.

H&H Science Online Orders

What happens if one of my H&H Science orders items is out of stock?

If an item is out of stock, we will ship you the part of your order that is currently in stock, and once the out of stock product becomes back in stock, we will ship it to you in a separate order.

Example - if you order a Clear Skin Peel Kit, Liquid Lipstick & Sonic Facial Cleansing Device, but the Liquid Lipstick is out of stock,we will ship you the current 2 products that are in stock, and will send you a later shipment with the Liquid Lipstick once it becomes back in stock.

If you have any questions about your online orders or out of stock items, please contact us at 330.722.5477.

What happens if one of my subscription items is discontinued?

If an item is discontinued you will receive an email or phone call to let you know that your subscription for that item has been cancelled. You can contact H&H Science at 330.722.5477 if you would like some suggestions for alternate products.

What type of payment method does H&H Science accept?

We accept all major credit cards for H&H Science online orders. Unfortunately, at this time we do not accept PayPal payments.