Shipping policy
SHIPPING
- Please allow up to 2 business days to process and pack your order. Once packaged, orders will be shipped and expected to arrive within 3-7 business days.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays.
Where does H&H Science (phone and web) ship to?
We ship to the United States via USPS.
What are your shipping rates?
You will see the ship charges in checkout. We charge based on overall size and weight of the order.
Out of Stock Items
We apologize for the inconvenience this may cause. If an item is out of stock, we will ship you the part of your order that is currently in stock, and once the out of stock product becomes back in stock, we will ship it to you in a separate order.
Example - if you order a Clear Skin Peel Kit, Lipstick and Facial Moisturizer, but the Lipstick is out of stock, we will ship you the current 2 products that are in stock, and will send you a later shipment with the Lipstick once it becomes back in stock.
If you have any questions about your online orders or out of stock items, please contact us at 330.722.5477.
Order Cancellations or Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 330.722.5477 and quote your order number.
Order Tracking
We currently offer tracking numbers that enable you to track your package via USPS. If you have questions regarding your package status, contact us at 330.722.5477.
Common Questions
Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.
What shipping method do you use?
The majority of our packages are shipped by USPS. However some packages may be delivered by an alternative carrier. For more information, please contact us at 330.722.5477.
Do I have to sign for delivery?
You will not have to sign for delivery.
What do I do if I have special delivery instructions?
Unfortunately USPS does not accept special delivery instructions for orders placed through H&H Science at this time.
RETURNS & EXCHANGES
Return Policy:
Returns and exchanges are subject to the following guidelines:
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. We can re-fund you your order however if it hasn't shipped yet and create a new order via phone if circumstances allow. If you have a question about your order, please contact us at 330.722.5477 and quote your order number.
Returns and exchanges are subject to the following guidelines:
- All makeup sales are final and non-refundable
- A receipt is required for all returns and exchanges
- Unopened skin & hair merchandise may be exchanged or refunded within 14 days
- Opened skin & hair merchandise may be exchanged only within 14 day
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. We can re-fund you your order however if it hasn't shipped yet and create a new order via phone if circumstances allow. If you have a question about your order, please contact us at 330.722.5477 and quote your order number.
GENERAL
Who do I contact if I am having technical difficulties with the website?
If you are having difficulty placing an order online, or experiencing other problems with the website, call us at 330.722.5477 or email hhscienceinfo@tcohio.com.
Does H&H Science offer product samples?
We currently don't offer product samples at this time. However, we do offer tester products at our retail locations. To find a location nearest you, click HERE.
Press Inquiries
Members of the media can contact our Marketing department at hhscienceinfo@tcohio.com.
Careers
Learn more about working for H&H Science.
Does H&H Science have an email newsletter? How do I sign up?
Our emails include exclusive offers, product announcements, events and helpful skin, hair and makeup care advice. To sign up, visit our Contact page and fill out the form at the top of the page.
H&H Science Online Orders
What happens if one of my H&H Science orders items is out of stock?
If an item is out of stock, we will ship you the part of your order that is currently in stock, and once the out of stock product becomes back in stock, we will ship it to you in a separate order.
If you have any questions about your online orders or out of stock items, please contact us at 330.722.5477
What happens if one of my subscription items is discontinued?
If an item is discontinued you will receive an email or phone call to let you know that your subscription for that item has been cancelled. You can contact H&H Science at 330.722.5477 if you would like some suggestions for alternate products.
What type of payment method does H&H Science accept?
We accept all major credit cards for H&H Science online orders. Unfortunately, at this time we do not accept PayPal payments.
If you are having difficulty placing an order online, or experiencing other problems with the website, call us at 330.722.5477 or email hhscienceinfo@tcohio.com.
Does H&H Science offer product samples?
We currently don't offer product samples at this time. However, we do offer tester products at our retail locations. To find a location nearest you, click HERE.
Press Inquiries
Members of the media can contact our Marketing department at hhscienceinfo@tcohio.com.
Careers
Learn more about working for H&H Science.
Does H&H Science have an email newsletter? How do I sign up?
Our emails include exclusive offers, product announcements, events and helpful skin, hair and makeup care advice. To sign up, visit our Contact page and fill out the form at the top of the page.
H&H Science Online Orders
What happens if one of my H&H Science orders items is out of stock?
If an item is out of stock, we will ship you the part of your order that is currently in stock, and once the out of stock product becomes back in stock, we will ship it to you in a separate order.
If you have any questions about your online orders or out of stock items, please contact us at 330.722.5477
What happens if one of my subscription items is discontinued?
If an item is discontinued you will receive an email or phone call to let you know that your subscription for that item has been cancelled. You can contact H&H Science at 330.722.5477 if you would like some suggestions for alternate products.
What type of payment method does H&H Science accept?
We accept all major credit cards for H&H Science online orders. Unfortunately, at this time we do not accept PayPal payments.